1. How does NJOY work?

When using NJOY, the act of inhaling (smoking) triggers a vaporizing process that releases simulated smoke which is actually a vapor mist that evaporates into the air within a few seconds.

2. What are the leading reasons people use NJOY?

The leading reasons people use NJOY include:

• No ashes
• Virtually odorless
• Battery heated vapor
• Rich Tobacco Flavor

3. How do the ingredients compare to those in tobacco smoking products?

The primary cartridge ingredient is propylene glycol, and the secondary ingredients are water, nicotine, and a flavor to replicate the taste of traditional smoking.

Propylene Glycol - The Food and Drug Administration (FDA) has determined propylene glycol to be "generally recognized as safe" for use in food, and propylene glycol is used in cosmetics and medicines. It is used in food coloring and flavoring, as an additive to keep food, medicines and cosmetics moist, and in machines that simulate smoke, although usage in simulating smoking devices is not currently included in the list of uses recognized by the FDA. In NJOY, propylene glycol functions to provide the vapor mist that looks like smoke and to suspend flavor.

Water - The water used in NJOY cartridges is filtered via a reverse-osmosis process.

Nicotine - is an alkaloid found in certain plants, predominately tobacco, and in lower quantities, tomatoes, potatoes, eggplants, cauliflower, bell-peppers, and some teas.

Ethanol - is 200% proof alcohol (same as used in making alcoholic beverages), and is used to extract nicotine from the tobacco leaf.

Glycerol (glycerin) - Glycerol is a chemical compound, also commonly called glycerin or glycerine. It is a colorless, odorless, viscous liquid that is widely used in pharmaceutical formulations. For human consumption, glycerol is classified by the FDA among the sugar alcohols as a caloric macronutrient.

Acetylpyrazine - Used in the creation and/or manufacturing of cocoa, coffee, roasted peanuts, tea, beer, breakfast cereals, ice cream, candy, and other food products and nicotine cartridges, and has been deemed safe for use by people.

Guaiacol - is an ingredient use to give the smoky taste.

Myosmine - is found in nut products as well as tobacco.

Cotinine - is metabolite of nicotine. 

Vanillin - is used in the food industry as a flavoring agent in foods, beverages and pharmaceuticals.

4. What does NJOY taste and smell like?

Most users of NJOY will tell you the flavor or taste of our products closely replicate cigarettes. NJOY cartridges are available in popular smoking flavors - traditional "tobacco" and menthol flavors.

NJOY is virtually odorless and does not linger, unlike traditional smoking products that create lasting, difficult-to-neutralize smells in rooms, cars, and clothing. NJOY provides smokers an alternative in places where smoking is regulated. Use of NJOY depends on your location - it may or may not be prohibited by statutes or ordinances that otherwise prohibit smoking.

5. Are there aspects about NJOY I should be aware of before using it?

NJOY products are not a smoking cessation product and have not been tested as such.  This product and the statements made within have not been evaluated by the US Food and Drug Administration or any other international health or regulatory authority, unless otherwise noted in NJOY’s materials. These statements and NJOY products are not intended to diagnose, treat, cure, or prevent any condition, disorder, disease or physical or mental conditions and should not be used as a substitute for your own physician’s advice.

KEEP OUT OF REACH OF CHILDREN: Choking and ingestion hazard

6. How long does a cartridge last?

Shelf life is 24 months from purchase date.

If you experience little or no vapor when using, ensure that your battery is fully charged and properly attached to the NJOY product, and that the cartridge is firmly attached to the end of the product. When the vapor volume is reduced below a satisfactory level, replace with a new NJOY cartridge.

Store cartridges in a cool and dry place. You should never place other liquids into an NJOY cartridge and doing so will VOID THE PRODUCT WARRANTY.

7. How long does the battery charge last?

An NJOY battery will last 1-3 days before needing re-charging, depending on the intensity and quantity of puffs. The indicator light tip will blink multiple times when the battery is getting low on power. We encourage you to carry with you an extra, charged battery.

Charge a new battery initially for about 3-4 hours. Subsequent recharges should take about 3-4 hours. A battery can be recharged in excess of 300 times before reaching its useful life.

NJOY uses a 3.6V special lithium battery and charger, which cannot be replaced by other lithium batteries or chargers. The input supply voltage of the charger is AC100-240V, 50/60Hz, or DC 12-24V. When traveling, ensure that the local electrical supply is in accordance with these specifications.

8. Does NJOY cost more or less than traditional smoking products?

With ever-increasing taxes and price hikes on tobacco products, NJOY can save you money and is more affordable than traditional tobacco smoking.

Each cartridge is equivalent to about two packs of cigarettes and the refills are equivalent to about a carton of cigarettes.

9. Where does the "smoke" go?

NJOY emits what appears to be smoke but is actually a virtually odorless mist that evaporates into the air within seconds, similar to the functioning of a humidifier. NJOY leaves no visual residue in the air or lingering smell in clothes, a home or car, or other places, whereas tobacco smoking can leave an unsightly, acrid cloud known to irritate eyes and bother people's senses.

10. Can I smoke NJOY anywhere?

In various locations, use of NJOY may or may not be prohibited by statutes or ordinances that otherwise prohibit smoking.

Still, do not be surprised when people ask about your smoking NJOY. After all, to the casual observer, using NJOY creates the appearance of tobacco smoking. Customers report that simply explaining to others how NJOY works usually creates acceptance for using the product.

10. Is there a limited warranty?

Subject to the conditions and limitations set forth on our warranty page, NJOY products are guaranteed against defects in workmanship and materials if purchased from NJOY or an authorized NJOY dealer, for a period of 12 months from the date of purchase. Click here to see our warranty. If the product fails to operate satisfactorily, return to:

For USA, Mexico and Canada

NJOY 15455 N. Greenway-Hayden Loop Rd. Suite C-15 Scottsdale, Arizona 85260 USA

For Europe, Asia, Middle East, Australia, and other countries:

NJOY c/o Micro Tech Unit 2, Worth Enterprise Park Valley Road Keighley West Yorkshire  BD21 4LZ

Remember to pack the unit securely and obtain appropriate shipping insurance. Include a full description of the defect or particulars of the claim, along with your return address, telephone number, and legible proof of purchase. The place of purchase, manufacturer or importer is not responsible for damage or loss incurred as a result of postal handling or damage caused during transit. Whenever possible send only the component in question, not the NPRO Starter Kit as a whole.

11. Is NJOY a smoking cessation product?

NJOY products are not a smoking cessation product and have not been tested as such.          

NJOY electronic cigarettes are alternative products that offer social inclusion versus isolation, pleasing vapor, virtually odor-free smoking, non-flammability, no tar, convenience, and lower cost than traditional smoking.

12. Are there any maintenance issues with NJOY?

NJOY is very easy to use. In general, the only maintenance required is charging and replacing batteries as well as attaching fresh cartridges. Here are other NJOY maintenance tips:

When removing the NPRO (original) cartridge, grasp the cartridge toward the tip, twist and pull off. Should you experience difficulty in removing the NPRO cartridge, apply a small amount of petroleum jelly or lip balm to the shaft of the vaporizer.

Keep NJOY away from extreme high and low temperature environments while in use or storage.

Keep NJOY out of reach of children.

Protect the NJOY products from contacting metal articles in your pocket, wallet or other bags. The conductors can bring about a short circuit, heating, or damages to the battery and atomizer component.

Keep NJOY products away from magnetic sources and static electricity.

Keep NJOY away from cell phones as the magnetic signal to and from the phone can damage the operating system of the product.

WARNING:  NJOY products are not smoking cessation products and have not been tested as such. The U.S. FDA has not approved NJOY products for any use and they are not intended to diagnose, cure, mitigate, treat, or prevent any disorder, disease, or physical or mental condition. NJOY products contain nicotine, a chemical known to the State of California to cause birth defects or other reproductive harm. Nicotine is addictive and habit forming, and it is very toxic by inhalation, in contact with the skin, or if swallowed. Ingestion of the non-vaporized concentrated ingredients in the cartridges can be poisonous. Physical effects of nicotine may include increased heart rate and accelerated blood pressure. If the cartridge is swallowed, seek medical assistance immediately. NJOY products are intended for use by adults of legal smoking age (18 or older in California), and not by children, women who are pregnant or breast feeding, or persons with or at risk of heart disease, high blood pressure, diabetes or taking medicine for depression or asthma. NJOY products may not be sold to minors. Identification of all persons under 26 will be required before purchase. Keep out of reach of children.